Rawcliffe 3-Piece Sectional with Ottoman

At King Gallery Furniture, we take pride in offering fast and reliable delivery services for all furniture purchases. Please review the following shipping and delivery terms:

1. Delivery Availability

• We currently offer delivery within Texas (Houston, Austin, and surrounding areas).
• For deliveries outside our service area, please contact us directly to discuss possible arrangements.

2. Delivery Timeframes

• Standard delivery is typically completed within 24–48 hours of purchase.
• Same-day delivery may be available depending on scheduling and inventory.
• Delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances.

3. Delivery Process

• Customers will be contacted to confirm a delivery window after purchase.
• Upon arrival, our team will place the furniture in the designated area of your home, provided it is accessible and safe.
• Customers must ensure that doorways, hallways, stairwells, and entry points are clear and large enough to accommodate the furniture.

4. Delivery Fees

• Delivery fees may vary depending on distance, item size, and location.
• Any applicable fees will be communicated prior to finalizing your purchase.

5. Missed Deliveries & Re-Delivery Fees

• If no one is available to receive the delivery during the scheduled time, a re-delivery fee may apply.
• Customers must provide accurate delivery information to avoid delays or failed attempts.

6. Inspection & Acceptance

• Customers are encouraged to inspect their furniture upon delivery.
• If an item arrives damaged or defective prior to being in your possession, we will arrange for an immediate exchange at no additional cost.
• Once accepted in good condition, furniture is considered the responsibility of the customer, and our all-sales-final policy applies.

7. In-Store Pickup

• Customers who prefer to pick up their order may schedule a pickup time at one of our showroom locations.
• Please bring a suitable vehicle and assistance for loading, as King Gallery Furniture is not responsible for securing items once they leave our facility.

1) All Sales Final (No Refunds)

All purchases with King Gallery Furniture are final. We do not offer refunds for any reason, including change of mind, sizing/fit issues, color variance between screens and real life, or delays outside of our control.

2) Exchanges (Damaged Items Only)

We will exchange an item only if it arrives damaged and only for the same model/SKU, color, and configuration originally purchased.

Eligibility Requirements

To qualify for an exchange:

1. Report the damage within 24 hours of delivery or pickup.
2. Provide clear photos/videos of the damage and of the packaging (inside and outside).
3. Keep all original packaging and components until your exchange is approved and scheduled.
4. Damage must be manufacturer or transit-related.Normal variations in fabric, stitching, or texture; slight color differences; minor wrinkles from packaging; or wear from use are not considered damage.

Process

1. Email/text us at [your contact] with your order number, delivery/pickup date, and photos/videos of the issue.
2. Our team will review and respond with next steps. If approved, we will schedule an exchange for the same item.
3. If the identical item is temporarily out of stock, we will reorder the same SKU and provide an estimated timeframe.

Note: Exchanges are available only for the same item; substitutions, upgrades, downgrades, store credit, or refunds are not available.

3) Inspection at Delivery/Pickup

Please inspect your furniture at delivery or pickup:

• Before signing/accepting, note any visible damage with the driver and take photos.
• If you are not personally present, your designated recipient’s inspection/signature counts as yours.
• For pickup orders, confirm condition before loading; once accepted, transit damage becomes your responsibility.

4) Cancellations

• You may cancel at least 72 hours before your scheduled delivery or pickup time.
• Cancellation requests within 72 hours of the appointment are not permitted under this policy.
• To cancel, contact us at [your contact] with your order number and scheduled date/time.

5) Non-Eligible Situations

Exchanges will not be approved for:

• Buyer’s remorse, fit/size issues, décor changes, or delayed use.
• Slight color/texture variations or natural characteristics of materials.
• Damage after delivery/acceptance, improper assembly, misuse, pet or liquid damage, odors, or modifications.
• Missing original packaging or components when required for exchange.

6) Order Details, Lead Times & Availability

Estimated lead times are provided as a courtesy and may vary. If an exchange is approved and the identical item is back-ordered, we will fulfill the same item when it becomes available.

7) Warranties

Manufacturer warranties (if any) apply as provided by the manufacturer. King Gallery Furniture does not provide additional warranties beyond those required by law.